Client Liaison & Relationship Assistant

the opportunity

This is a warm, varied and people-focused role at the heart of our operations team. You will be the first point of contact for many of our clients and their families — managing the full client journey from initial enquiry through to discharge, while also representing Home Links out in the community.

If you are someone who takes pride in getting the details right, genuinely enjoys connecting with people, and thrives in a varied environment, we would love to hear from you. You will need to be comfortable handling sensitive communications, managing invoicing and credit control, and creating marketing materials — all within a home-based, independently managed working pattern.

What You Will Be Doing

Acting as a key point of contact for client, family and professional enquiries by phone, email and online

Converting enquiries into bookings and coordinating appointments into clinician diaries

Building and maintaining relationships with care homes, allied health professionals and community organisations

Attending networking events, breakfast meetings and care home visits as required

Creating and adapting marketing materials using Canva, including social media assets and newsletters

Raising invoices, taking payments and following credit control procedures

Maintaining accurate records across CRM and client management systems

Supporting client discharge processes and collecting feedback and testimonials

What We Offer

Flexible part-time hours (15–20 per week) in a home-based role

Structured induction and regular 1:1 supervision from the Business Operations Manager

Training relevant to the role funded in line with business need

Company mobile phone and laptop

28 days paid holiday pro-rata inclusive of public holidays, rising with length of service

Contributory pension scheme

who we are looking for

Experience in a client-facing, coordination or customer service role

Confident handling enquiries, bookings, scheduling and service coordination

Experience raising invoices, taking payments and following credit control procedures

Comfortable using CRM systems, Microsoft 365 and digital workflows

Able to create and adapt branded materials using Canva or similar tools (training available)

Warm, professional communication style including in emotionally sensitive situations

Highly organised with strong attention to detail and reliable follow-through

Employment Details

Employment is subject to satisfactory references and an enhanced DBS check.

Shortlisted applicants will be invited to a shadowing session and informal team meet. Further shortlisting will lead to a formal interview and practical session.

Apply for this role

Complete the form below to submit your application.

Before you apply, have ready:

Your CV in electronic format

Your right to work in the UK document in electronic format

⚠️ Important – Please Read

We are unable to offer visa sponsorship. All applicants must have an existing, unrestricted right to work in the UK at the time of application. Applications submitted without valid right to work documentation will not be progressed.

ABOUT YOU

First Name *

Last Name *

Email *

Phone *

Address

Street Address *

City *

Postal Code *

YOUR APPLICATION

Please confirm the position you are applying for: *

Do you have the right to work in the UK? *

I am a UK citizen

I have a valid visa or immigration status that permits me to work in the UK without sponsorship

Do you hold a valid driving license that allows you to drive in the UK, and a vehicle you can use for business/work purposes?? *

Yes

A valid UK driving licence and access to a vehicle are essential requirements for physiotherapist and assistant physiotherapist roles.

Are you within a commutable distance to SE London Boroughs and Kent *

Yes

We are looking for candidates based within a commutable distance of the SE London Boroughs and Kent. Please note that the Client Liaison & Relationship Assistant role requires regular travel to group locations across this area.

DOCUMENTS

Right to Work in the UK - please upload your document *

PDF, DOC/DOCX, XLS/CSV, JPG/JPEG, PNG, GIF Please upload a valid right to work document — for example, a passport, biometric residence permit, or Home Office share code confirmation. PDF, JPG or PNG, max 5MB.

Date of birth

This is required to access your right to work in the UK information

Please upload your CV *

PDF, DOC/DOCX, XLS/CSV, JPG/JPEG, PNG, GIF Please upload your most recent CV. Accepted formats: PDF or Word document. Max file size: 5MB.

PHYSIOTHERAPY REGISTRATION

CSP Registration Number (Physiotherapists Only) *

HCPC Number (Physiotherapists Only) *

Years of Clinical Experience *

DECLARATION

By proceeding, you confirm that you have read and understood our Privacy Notice.

I agree that my personal data will be handled in accordance with the Home Links Physiotherapy Privacy Notice. *

Yes