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Business Administration Assistant

the opportunity

We are looking for an organised, warm and IT-confident Business Administration Assistant to join our friendly operations team. Working from home, you will keep the business running smoothly - managing enquiries and bookings, clinical diaries, invoicing, payments and credit control, and making sure every client has an excellent experience with us.

This is a varied role for someone who takes pride in accurate work, enjoys using systems and technology, and likes being part of a supportive remote team. You will work closely with our Business Operations Manager, clinical team and leadership team as we continue to grow.

What You Will Be Doing

  • Handling client, family and professional enquiries by phone, email and online, and turning enquiries into bookings

  • Coordinating appointments in clinician diaries and keeping clients and the team informed

  • Raising invoices accurately and promptly, taking payments and allocating them correctly

  • Following our credit control process and chasing overdue payments sensitively

  • Completing bank reconciliations in Xero and escalating any issues promptly

  • Keeping CRM, booking and client records accurate and up to date

  • Coordinating meetings, taking minutes and following up on actions

  • Supporting marketing, social media, website updates and client feedback

What We Offer

  • Part-time, 20 hours per week, home-based

  • Ideally 9am-1pm Monday to Friday - we can be flexible for the right candidate, for example 9.30am-1.30pm or 10am-2pm

  • Salary £27,000-£33,000 FTE pro rata, depending on experience (£14,400-£17,600 per year for 20 hours)

  • Structured induction and regular 1:1 supervision from the Business Operations Manager

  • Training relevant to the role, including on-the-job training in Xero and our systems

  • Company mobile phone and laptop

  • 28 days’ paid holiday pro rata (inclusive of public holidays), rising with length of service, and a contributory pension scheme

who we are looking for

  • Experience in a client-facing, customer service or administrative role

  • Experience raising invoices and taking payments, with an understanding of credit control

  • Confident using Microsoft 365 (Outlook, Word, Excel, Teams)

  • Experience using CRM or client management systems - Xero and Canva experience is desirable, but training is available

  • Highly organised, with excellent attention to detail and accurate record-keeping

  • Self-motivated and able to work independently from home, with a reliable internet connection and a confidential workspace

  • A warm, professional communication style, including with clients and families in sensitive situations

Employment Details

  • This is a permanent, part-time contract of employment with a 6-month probationary period. Employment is subject to satisfactory references, a DBS check and confirmation of your right to work in the UK.

  • Shortlisted applicants will be invited to an informal team meet. Applicants taken forward will then be invited to a formal interview and practical task.

Apply for this role

Complete the form below to submit your application.

Closing date: Friday 20 November 2026. We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

We welcome applications from people of all backgrounds and abilities. If you need any adjustments during the recruitment process, please let us know.

Before you apply, have ready:

  • Your CV in electronic format

  • Your right to work in the UK document in electronic format

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⚠️ Important – Please Read

We are unable to offer visa sponsorship. All applicants must have an existing, unrestricted right to work in the UK at the time of application. Applications submitted without valid right to work documentation will not be progressed.

ABOUT YOU

YOUR APPLICATION

A valid UK driving licence and access to a vehicle are essential requirements for physiotherapist and assistant physiotherapist roles, for the Business Administration role this is not a requirement.
We are looking for candidates based within a commutable distance of the SE London Boroughs and Kent. Please note that the Business Administration Assistant role requires occasional travel to group locations across this area.

DOCUMENTS

Please upload a valid right to work document — for example, a passport, biometric residence permit, or Home Office share code confirmation. PDF, JPG or PNG, max 5MB.
This is required to access your right to work in the UK information
Please upload your most recent CV. Accepted formats: PDF or Word document. Max file size: 5MB.

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